Frequently Asked Questions
1. Are all products customizable?
Yes, most of our products can be personalized with your own text, images, logos, or designs. Look for the “Customize” or “Personalize” options on the product page.
1. How can I contact customer support?
You can reach us via our Contact Page or email us directly. Our team responds within 24–48 hours on business days.
1. How do I place an order on Giftz.website?
Placing an order is simple! Browse our categories, select your favorite product, customize it if desired, and click “Add to Cart.” Proceed to checkout, fill in your details, and make a secure payment. You’ll receive a confirmation email once your order is placed.
1. What payment methods are accepted?
We accept all major credit/debit cards, PayPal, and secure online payment gateways. The available methods will appear during checkout.
2. Can I modify or cancel my order after placing it?
Yes, orders can be modified or canceled within 12 hours of placement. Please contact our support team as soon as possible. Once the item goes into production, changes or cancellations may not be possible.
2. Is it safe to make payments on Giftz.website?
Absolutely ✅. We use SSL encryption and secure payment gateways to protect your data. Your payment details are never stored on our servers.
2. What are your support hours?
Our support team is available Monday to Saturday, 9 AM – 6 PM (Gulf Standard Time). For urgent inquiries, leave a message, and we’ll get back as soon as possible.
2. What kinds of products can I personalize?
You can personalize a wide range of items including:
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T-shirts & Apparel 👕
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Mugs ☕
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Pillows 🛏
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Cutting Boards 🍽
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Phone Covers 📱
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Posters, Rugs & More!
👉 Explore our Personalized Design Page to get started.
3. Are there any hidden charges or additional fees?
No hidden fees. All prices are clearly displayed, including any applicable taxes. Shipping charges (if any) are calculated at checkout before you confirm payment.
3. Do you offer seasonal collections like Christmas or Valentine’s?
Yes 🎄❤️! Explore our Christmas Collection, Valentine's Collection and other seasonal items for special occasions throughout the year.