Frequently Asked Questions
3. How long does it take to process and ship my order?
Processing typically takes 2–5 business days, depending on the level of customization. Shipping times vary by location:
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🇺🇸 USA: 5–10 business days
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🇨🇦 Canada: 7–14 business days
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🌍 International: 10–21 business days
You’ll receive a tracking number once your order is shipped.
3. What printing methods do you use?
We use high-quality DTF (Direct to Film), sublimation, AOP and UV printing depending on the product. This ensures long-lasting, vibrant, and eco-friendly designs.
4. Can I upload my own design or logo?
Yes, you can easily share your logo, artwork, or text through personalized page. Accepted file formats include JPG, PNG, PDF, and SVG.
4. Do you offer gift wrapping or special packaging?
No. We are not offering gift wrapping options at checkout. we were able to do it in future.
4. How can I track the status of my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also log in to your Giftz Account to check the current status anytime.
4. What happens if my payment fails?
If your payment fails, double-check your card details and available balance. You may also try an alternate method like PayPal. If issues persist, contact us, and we’ll help resolve it quickly.
5. Can I pay in my local currency?
Yes. Our system automatically converts prices to your local currency at the current exchange rate. You can also view prices in USD for clarity.
5. Do you offer a free design service?
Yes! Our team offers FREE design support to help you create the perfect personalized gift. Simply visit Personalized Gifts and submit your idea.
5. Do you offer international shipping?
Yes! We proudly ship worldwide 🌍. Delivery time may vary depending on the destination and customs clearance.
5. How can I stay updated on offers and new arrivals?
Subscribe to our newsletter or follow us on social media to receive updates on new products, flash sales, and personalized gift ideas.