Refund and Returns Policy

GIFTZ is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, GIFTZ offers a free replacement or a refund if you contact us within 15 days of product delivery. Please get in touch with our team using the hello@giftz.website or WhatsApp at +971 55 365 2925 and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that GIFTZ will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For Direct-to-Garment (DTG) products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.